Frequently Asked Questions
- Cancellation Policy
- GIFT VOUCHER
Nothing in particular, but we recommend that you bring a hairband or hair clip to put your hair together and, if necessary, your makeup items to fix up your makeup.
No, our spa menu includes simple drying only, and does not include full hair styling.
Yes, we offer choices. You can choose your shampoo from Cleansing Shampoo and Mild Shampoo. You can choose your aroma from Lavender, Jasmine, Rose, Bergamot, Ylang-ylang, and Peppermint.
The Premium Head Spa courses include shampoo, aroma massage, head spa using alkaline reduced water and aroma steam, and rinsing with carbonated spring water, among other things.
Yes, if you wish to receive hair care services, you need to book for them separately.
Please kindly provide 24-hour notice, should you no longer be available for your appointment.
If you cancel your appointment with 24 hours notice, you will not be charged.
Is it your first time?
We appreciate that sometimes emergencies happen. First-time no-shows and late cancellations will not be charged a fee. After that, you will be charged a 100% fee for appointments missed or cancelled without a 24-hour warning.
This helps us ensure that clients on the waiting list can make an appointment and allows us to continue offering the highest levels of care.
Yuki Japanese Head Spa Team
- is pregnant;
- has allergies;
- has wounds or eczema on the scalp;
- has a burn on the scalp;
- is recovering from surgery;
- needs emergency medical attention;
- is receiving outpatient treatment due to illness or injury; or
- has too short hair.
Treat as Cash:
Gift vouchers should be treated as cash tender and lost or stolen vouchers will not be replaced.
Gift vouchers are valid for 3 years from the date of purchase. Please see date of issue.
Any remaining balance can be used for future purchases.
Any remaining balance will be converted into a new voucher.
Additional Charges for Shortfall:
In the event that the remaining balance is insufficient to cover the total cost of a future purchase, any shortfall amount will need to be paid separately.
Gift vouchers are non-refundable.
Non-Redeemable for Cash:
Gift vouchers are not redeemable for cash.
Late Arrivals or No Shows:
Late arrivals or no shows may result in you forfeiting your gift voucher.
Use at Yuki hair spa and Yuki Japanese Head Spa:
Gift cards may be used for redemption on any Yukihair and Yuki Japanese Head Spa services, products, or promotions at any Yuki hair spa and Yuki Japanese Head Spa salon.