WEST END

If you need to cancel your appointment, please do so at least 24 hours in advance. Otherwise, you may be charged a cancellation fee.

Cancellation Policy

Cancellations or changes to appointments must be made at least 24 hours in advance during business hours. If cancellations or changes are made after this time, we will charge at least 50% of the service fee.

· Booking Fee (Deposit): The booking fee can be deducted from the service fee after the appointment. If you need to cancel or change a service appointment, please notify us at least 24 hours in advance during business hours (excluding Mondays and Thursdays). If you fail to notify us within 24 hours, a cancellation fee will apply.

· Cancellation Policy for Multiple Services: If you have booked multiple services and cancel within 24 hours, we will charge 100% of the deposit fee (non-refundable). Additionally, a deposit will be required to secure any future service appointments.

Appointment Policy for Late Arrivals

If you arrive later than your scheduled appointment time, your treatment time will be shortened accordingly. As we have other reservations following your appointment, we must conclude your session by the originally scheduled end time. We appreciate your understanding.

Treatment time is calculated from the scheduled appointment time, and if you are late, you can only use the time until the scheduled end time.

Prices vary depending on the treatment. For details on pricing, please contact the salon directly.
Also please refer to the service menu page for pricing of each service.

During treatment, you are expected to spend your time quietly. This is to maintain a relaxing environment for yourself and others.

Before the treatment, you need to answer a health questionnaire. If you are pregnant or have a medical condition, it is necessary to consult with a doctor in advance.

At the salon's discretion, treatments may be declined based on your health or physical condition.

Cancellation Policy

Q: What is the cancellation policy?
Cancellations or changes must be made at least 24 hours in advance during business hours. If you cancel or change after this time, a fee of at least 50% of the service fee will apply.

Q: What happens to the booking fee (deposit)?
The booking fee can be deducted from the service fee after your appointment. If you cancel or change within 24 hours, a cancellation fee will apply.

Q: What if I booked multiple services?
If you cancel within 24 hours, we will charge 100% of the deposit (non-refundable). A new deposit will be required to secure future appointments.

Appointment Policy for Late Arrivals

Q: What if I arrive late for my appointment?
If you arrive late, your treatment time will be shortened to ensure we finish by the originally scheduled end time. We appreciate your understanding.

Q: What if I arrive late for my appointment?
If you arrive late, your treatment time will be shortened to ensure we finish by the originally scheduled end time. We appreciate your understanding.