Cancellation Policy: Cancellations within 24 hours may incur a 100% fee
Pricing: Prices vary by treatment type. Please confirm when booking.
Treatment Time: Approx. 60–90 minutes depending on the selected service.
📅 Booking & Deposit Policy
Booking Confirmation
- Reservations can be made via online booking system, phone (text only), or email
- Confirmation message sent via email or text after booking
Deposit Policy *To be implemented from December 1, 2025
- A $50 deposit will be required for all appointments
- Deposit applied toward your treatment cost
- Payment via online payment or credit card
- Unpaid deposits may result in automatic cancellation within 24 hours
First-Time Clients
- Required to complete a brief consultation form
- Please inform us of any allergies, scalp/hair conditions, or health concerns
❌ Cancellation Policy
Cancellation Fees
• 48+ hours notice: FREE
└ Full deposit refund or credit toward future booking (valid 3 months)
• 24-48 hours notice: 50% cancellation fee
└ Deposit forfeited; no additional refund
• Less than 24 hours: 100% cancellation fee
└ Full treatment cost charged
Emergency Exceptions
We may waive fees on a case-by-case basis for:
- Sudden illness (with medical certificate)
- Family emergencies
- Natural disasters or major public transport disruptions
- Government-mandated restrictions
※ Please notify us as early as possible
Fee waiver decisions are made at salon discretion
🔄 Rescheduling Policy
Appointment Changes
• 48+ hours notice: FREE (unlimited changes)
└ Contact us via online system, text, or email
• 24-48 hours notice: First change free
└ Additional changes subject to 50% rescheduling fee
• Less than 24 hours: Changes not permitted
└ Treated as cancellation with 100% fee
Service Changes
- Upgrading to higher-priced service: Permitted anytime
- Downgrading to lower-priced service:
- └ 48+ hours notice: No refund; credit issued for future use
- └ Less than 48 hours: Original service price charged
Saturday & Peak Season Rules
- Saturday appointments: 72 hours (3 days) notice required
- December (Christmas season): 1 week notice required
⏰ Late Arrival & No-Show Policy
Arrival Time
- Please arrive 10 minutes before your scheduled appointment
- First-time clients should arrive 15 minutes early for consultation
- This allows time for changing and locker use
Late Arrival Policy
🕐 Up to 5 minutes late:
└ Full treatment provided; appointment may run overtime
🕐 5-15 minutes late:
└ Treatment time reduced to avoid impacting next client
└ Full price charged (no refund)
🕐 15+ minutes late (without prior notice):
└ Considered a No-Show
└ Service declined; 100% cancellation fee applies
Notifying Us of Delays
- Contact us immediately via text or phone if running late
- We will do our best to accommodate with advance notice
- Flexible approach for public transport delays
No-Show Policy
- No arrival or contact within 15 minutes of appointment time
- 100% of treatment cost charged
- Deposit forfeited
- Gift vouchers void if used for booking
- Repeat no-shows (2+) may require full prepayment or booking refusal
💰 Refund Policy
Refunds are generally not provided after service completion.
However, we may offer refunds or complimentary re-treatments for:
- Salon errors or quality issues caused by our negligence
- Unexpected allergic reactions to products (excluding undisclosed allergies)
- Equipment failures preventing treatment completion
Refund Process
- Refund requests must be made within 7 days of service
- Refunds processed within 7-10 business days after review
- Refunds issued via original payment method
Non-Refundable Cases
- ✗ Subjective dissatisfaction (different from expectations)
- ✗ Reactions due to undisclosed allergies or health conditions
- ✗ Issues from inadequate post-treatment care
- ✗ Complaints made 7+ days after service
Product Refunds
- Unopened within 7 days: Full refund
- Opened/faulty: Exchange or refund
- Change of mind: No refund or exchange
🎁 Gift Voucher Policy
Gift Voucher Types
- Monetary Gift Vouchers: $100 / $200 / $300 / Custom amount
- Service-Specific Vouchers: One specific treatment
- 6-Month Limited Gift: Special discounted rate (valid 6 months from issue)
Validity Period
- Standard gift vouchers: 3 years from issue date
- 6-month limited vouchers: 6 months from issue date
- Extensions only for exceptional circumstances (e.g., hospitalization)
Gift Voucher Usage
- ✓ Transferable to third parties
- ✓ Can be used as booking deposit
- ✗ Cannot be combined with other discounts
- ✗ No cash back or exchange
- ✗ Not valid after expiry (no extensions)
- ✗ No reissue if lost (digital version recommended)
Coupons & Promotions
- Promotions announced periodically
- First-time client coupon: Once per person
- Referral discount: Benefits for both referrer and referee
- Seasonal promotions: Limited time; may end without notice
Usage Restrictions
- One coupon or gift voucher per booking
- No expiry extensions
- No cash exchange
🚫 Service Refusal Policy
To ensure safety and quality for all clients and staff, we reserve the right to decline service in the following situations:
Hair-Related Restrictions
- Clients with hair extensions
- Clients with braids or sew-in hairstyles
- → Prevents proper scalp access
✓ Recommended: Remove extensions → Head spa → Reinstall
Health-Related Restrictions
- Pregnancy over 21 weeks (for safety)
- Open wounds, infections, or severe scalp inflammation
- Contagious skin conditions
- Head lice detected
- Inability to lie flat for extended periods (severe back/neck issues)
Behavioral Restrictions
- Intoxication or under influence of substances
- Verbal abuse or harassment toward staff
- Disruptive behavior affecting other clients
- Repeat no-shows (3+ times)
- Refusal to comply with salon policies
Treatment Timing Restrictions
- Within 1 week of chemical treatments (color, perm, straightening)
- Chemical treatments within 1 week after head spa also not recommended
- Hair not washed for 1+ week
- Clients wishing to avoid color fade from hair dye/bleach
Pre-Disclosure Required
Please inform us in advance if you:
- Have allergies (especially to fragrances, oils, herbs)
- Are pregnant or breastfeeding
- Have chronic conditions or take regular medication
- Have history of scalp problems
- Have sensitive scalp
- Are first-time head spa/massage clients
※ As this is a relaxation service, please inquire in advance with any questions
Waiver Agreement
Clients with extensions who wish to proceed must sign a waiver acknowledging risks.
🏥 Health & Medical Restrictions
Clients with the following conditions may be declined service.
Please consult your doctor before booking:
⚠️ Scalp & Head Conditions
- Scalp infections, severe dermatitis
- Open wounds, unhealed sutures
- Acute alopecia areata
- Within 3 months of head surgery
⚠️ Cardiovascular & Blood Pressure Issues
- Severe hypertension or hypotension
- Heart conditions (arrhythmia, post-heart attack)
- Cerebrovascular conditions (post-stroke, hemorrhage)
⚠️ Other Conditions
- Severe diabetes (with peripheral neuropathy)
- Epilepsy
- Severe depression, panic disorders
- Undergoing cancer treatment (chemotherapy, radiation)
Pregnant & Breastfeeding Clients
- Up to 21 weeks pregnant: Service available (with doctor's approval)
- 22+ weeks pregnant: Service declined (prolonged supine position)
- Breastfeeding: Service available (organic products are safe)
- First trimester (up to 12 weeks): Recommended to wait until stable
※ We recommend consulting your doctor and obtaining consent
Allergies
Please inform us in advance if allergic to:
- Essential oils (lavender, tea tree, etc.)
- Nuts (almond oil used)
- Fragrances, preservatives
- Other cosmetic ingredients
We use Davines products.
Ingredient lists available upon request.
Consultation Importance
- All first-time clients receive pre-treatment consultation
- We assess health status, allergies, and scalp condition
- Please share any concerns without hesitation
- Alert us immediately if discomfort occurs during treatment
💳 Payment Methods
We Accept:
💳 Credit / Debit Cards
- Visa, Mastercard, American Express
- No surcharge applied
📱 Digital Payments
- Apple Pay
- Google Pay
- Samsung Pay
💵 Other Methods
- EFTPOS
- YUKI Gift Vouchers
🚫 Not Accepted
- ✗ Cash (cashless operation)
- ✗ Checks
- ✗ Bank transfers (except deposits & gift voucher purchases)
Payment Timing
- Deposit: At time of booking (online payment)
- Balance: After treatment at reception
- Gift vouchers: Full payment at purchase
Receipts
- Email receipts available upon request
- Tax invoice receipts available for claims
Public Holiday Surcharge
- 10% surcharge applies on public holidays
- May not appear on booking confirmation but will be included in final invoice
🤫 Salon Etiquette
Our salon is a peaceful sanctuary for mind and body relaxation.
Please observe the following etiquette:
🤫 Quietness
- Please minimize conversation during treatments (whisper if necessary)
- Respect other clients' relaxation
- Rooms are not completely soundproof; please be mindful of volume
📵 Mobile Phones & Electronics
- Refrain from phone use in treatment rooms
- Set devices to silent mode before service
- Photography/recording permitted with staff permission (we'll ensure other clients' privacy)
- Please tag @yukijapaneseheadspa on social media posts 😊
👶 Children
- For safety reasons, children cannot accompany clients
- Bookings may be declined if young children need supervision
🍷 Alcohol & Substances
- Intoxicated clients will be refused service
- Cancellation fee applies if under influence of alcohol/drugs
🎵 Music & Scents
- Relaxation music played throughout salon
- Scent-sensitive clients please notify us (unscented options available)
💎 Valuables & Accessories
- Remove necklaces, earrings, and piercings before treatment
- Lockers provided; salon not liable for lost or stolen items
- Please avoid bringing expensive jewelry
🧘 During Treatment
- Treatment performed in supine position with head tilted back
- Beds are not reclining
- Feel free to request restroom breaks
- Alert staff immediately if pain or discomfort occurs
⚖️ Liability & Disclaimer
🔒 General Disclaimer
- Our services are not medical treatments
- Results vary by individual; no guarantees provided
- We are not liable for issues arising from undisclosed health conditions
🏥 Health Risks
- We are not responsible for health issues caused by failure to disclose allergies, medical conditions, or pregnancy
- Seek immediate medical attention if abnormalities occur during/after treatment
💼 Lost or Stolen Property
- Salon not liable for lost or stolen valuables
- Client responsible for property even when using lockers
🚗 Parking & Transportation
- No dedicated parking available
- Use nearby paid parking facilities
- Salon not liable for parking violations or traffic incidents
📸 Image Rights & Privacy
- Marketing photos taken only with prior client consent
- Clients may decline use of images on social media/advertising
🎁 Gift Vouchers
- No reissue for lost or stolen vouchers
- No use or refund after expiry
Australian Consumer Law
Our policies comply with Australian Consumer Law and aim to be fair and reasonable.
Policies subject to change without notice.
💚 Our Commitment to You
🌿 High-Quality Service
- Authentic Japanese head spa techniques
- Organic products (Davines)
- Clean, comfortable environment
⏰ Punctuality
- Honoring appointment times
- Guaranteed treatment duration (except in case of client lateness)
🤝 Honest Communication
- Full refund if we cancel your appointment
- Alternative time slot offerings
- Prompt and courteous communication
🌱 Sustainability Commitment
- Environmentally conscious products
- Waste reduction efforts
- Ethical business practices
Policy Updates
- This policy was last updated in October 2025
- Latest policies available on our website
- Significant changes will be communicated to clients with bookings
Your Understanding & Cooperation
These policies ensure fair, high-quality service for all clients.
Thank you for your understanding and cooperation.
We look forward to providing you with truly relaxing and rejuvenating experiences.
The YUKI JAPANESE HEAD SPA® Team
