WEST END

If you need to cancel your appointment, please do so at least 24 hours in advance. Otherwise, you may be charged a cancellation fee.

Cancellation Policy

Cancellations or changes to appointments must be made at least 24 hours in advance during business hours. If cancellations or changes are made after this time, we will charge at least 50% of the service fee.

· Booking Fee (Deposit): The booking fee can be deducted from the service fee after the appointment. If you need to cancel or change a service appointment, please notify us at least 24 hours in advance during business hours (excluding Mondays and Thursdays). If you fail to notify us within 24 hours, a cancellation fee will apply.

· Cancellation Policy for Multiple Services: If you have booked multiple services and cancel within 24 hours, we will charge 100% of the deposit fee (non-refundable). Additionally, a deposit will be required to secure any future service appointments.

Appointment Policy for Late Arrivals

If you arrive later than your scheduled appointment time, your treatment time will be shortened accordingly. As we have other reservations following your appointment, we must conclude your session by the originally scheduled end time. We appreciate your understanding.

Treatment time is calculated from the scheduled appointment time, and if you are late, you can only use the time until the scheduled end time.

Prices vary depending on the treatment. For details on pricing, please contact the salon directly.
Also please refer to the service menu page for pricing of each service.

During treatment, you are expected to spend your time quietly. This is to maintain a relaxing environment for yourself and others.

Before the treatment, you need to answer a health questionnaire. If you are pregnant or have a medical condition, it is necessary to consult with a doctor in advance.

Lice or　ScalpConditions:
If lice or other contagious scalp conditions are observed during the pre-treatment consultation, the therapist reserves the right to decline the service in order to protect the health and hygiene of all clients.
We kindly ask clients to reschedule their appointment once the condition is fully resolved.

At the salon's discretion, treatments may be declined based on your health or physical condition.

Important Notice: Head Spa and Hair Colour Fading

Our head spa treatments involve deep cleansing and nourishing of the scalp and hair.
Depending on the products used and the cleansing process, the treatment may cause partial fading of your hair colour — particularly toners and fashion colours.

Please note:

• Hair colour may fade slightly during or within a few days after the treatment

• Recently coloured hair (within 1 week) is more likely to be affected

• Light or pastel shades, as well as cool tones, are especially prone to change

• Even dark or grey coverage colours may temporarily lose depth and shine

We do not recommend a head spa:

• If you have an important event or photoshoot immediately after your appointment

• If your hair has been coloured within the past 7 days

Recommended timing:

• Head spa → Hair colouring a few days to 1 week later

• Or Hair colouring → Wait at least 1 week before a head spa

 If you are concerned about colour fading, please inform our staff before your treatment.
We may be able to adjust the procedure or products used to help maintain your hair colour.

Cancellation Policy

Q: What is the cancellation policy?
Cancellations or changes must be made at least 24 hours in advance during business hours. If you cancel or change after this time, a fee of at least 50% of the service fee will apply.

Q: What happens to the booking fee (deposit)?
The booking fee can be deducted from the service fee after your appointment. If you cancel or change within 24 hours, a cancellation fee will apply.

Q: What if I booked multiple services?
If you cancel within 24 hours, we will charge 100% of the deposit (non-refundable). A new deposit will be required to secure future appointments.

Appointment Policy for Late Arrivals

Q: What if I arrive late for my appointment?
If you arrive late, your treatment time will be shortened to ensure we finish by the originally scheduled end time. We appreciate your understanding.

Q: What if I arrive late for my appointment?
If you arrive late, your treatment time will be shortened to ensure we finish by the originally scheduled end time. We appreciate your understanding.